December 2025 - Shops Billing Model Change

What’s Changing

How Billing Will Work 

What This Means For Your Shops

Next Steps 

FAQ

What’s Changing 

Shops are moving to a new volume-based billing model where fees are calculated per individual Shop and adjusted according to the revenue that particular Shop generates. This creates clearer, more consistent billing and aligns fees with actual Shop activity, rewarding high-performing Shops. 

Company admins can opt in for this new billing structure early by confirming the pop-up prompt on the Shops page in commonsku. We recommend opting in early to begin taking advantage of the new declining transaction fees, as well as to gain access to Shopify Connected Shops for advanced/enterprise teams. 

How Billing Will Work

Volume-Based Fee Tiers (Pop-up, Company, and Marketing Shops)

Fees are applied based on the revenue processed through each individual Shop: 

• 2.5% on the first $25,000 in revenue
• 2% on revenue between $25,000-$50,000
• 1.5% on revenue between $50,000-$100,000
• 1% on revenue above $100,000

In addition to the tier structure, fees are applied differently depending on the Shop type: 

• Marketing Shops: Fees are charged when an order is assigned to a client and converted to a sales order.
• Company Shops: Fees are charged immediately at checkout because orders convert to sales orders right away. 
• Pop-Up Shops: Fees are charged at checkout with a 7-day grace period before they appear in your billing report.
• commonsku Connected Shops (Shopify): Fees are charged at a predictable 1% on correctly mapped orders, applied only when the order imports from Shopify, with a 7-day grace period to ensure SKU mapping is correct.

More on Pop-Up Shops

Previously Pop-up Shops were billed based on the aggregated invoice value. Now, they will be billed based on the checkout value to ensure that fees reflect actual Shop activity.

A key benefit of this update is that shipping charges or additional items added after the Shop closes are no longer included in the fee calculation, creating a more accurate and predictable billing experience.

What This Means for Your Shops

• Higher performing Shops benefit from lower effective transaction fees, with discounts applied as each Shop’s revenue grows.
• Enhanced Shops-level reporting provides clear visibility into order value, client value, retail value, and associated fees, making it easier to understand program performance and reconcile charges.
• Advanced and Enterprise accounts gain access to Shopify Connected Shops, billed at a predictable 1% fee after a 7-day grace period to ensure orders are mapped correctly before fees apply.

Next Steps

All accounts will automatically move to the new billing model on February 1st. We encourage admins to opt in early using the prompt on the Shops page within commonsku to begin using the updated fee structure, improved reporting, and (for eligible accounts) Shopify Connected Shops. We also recommend opting in ahead of the transition to familiarize your team with the new billing experience.

FAQ

When do volume discounts apply?

Volume discounts apply only after you opt in and moving forward. Sales completed prior to opting in are not included. Discounts are calculated based on eligible Shops orders placed during the months after opt-in. Billing occurs once at the end of each month for all Shops orders placed during that period.

If I delete a sales order, will I receive a credit on the Shops fee?

At this time, Shops fees are not automatically credited when a sales order is deleted. Once a sales order is created, the associated Shops fee is calculated based on the checkout or order value. In rare circumstances, exceptions may be reviewed on a case-by-case basis by our team.

If my client cancels products, will I be refunded the Shops fee?

If a checkout is deleted within the 7-day grace period for a Pop-up Shop or Connected Shop, the Shops fee will not apply. Once the fee appears in the Fees report, it is included in your monthly Shops invoice and cannot be refunded.