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Discounts and Credits on Invoices

Learn how to apply discounts and credits to your invoices.

On this page:

Add a discount or credit to an invoice

FAQ

Add a discount or credit to an invoice

You can add a discount or credit to an invoice in commonsku by adding a negative value service line.

To add a negative value service line:

  1. From your invoice, click +Add > Other Service
  2. Enter a title and description for the charge
  3. Enter the quantity (in most cases, this will be "1")
  4. Leave the unit cost and margin fields at 0.00
  5. Enter the amount of the discount/credit as a negative value in the retail field (i.e., "-10.00")
  6. Remove the tax, or change to tax-exempt
  7. Click Done

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Any discounts or credits from the sales order will automatically appear at the bottom of the invoice. The negative amount will be deducted from the invoice's subtotal. 

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Credit Memos

  1. Create Credit Memos from the Action button
  2. Create standalone Credit Memos
  3. Pull a report for Credit Memos
  4. Export Credit Memos

 

To create a Credit Memo from the Action button:

  1. Go to Invoicing and click on the tab Invoices or Exported Invoices
  2. Select an invoice and click Actions > Create Credit Memos
  3. Fill out the Description notes (optional)
  4. Under the product Insert qty to refund
  5. Choose to either View credit memo or close


 

Credit memos generated for an invoice will be displayed under the credit memo tab within the project and the client invoicing report.

 

 

To create standalone Credit Memos:

1. Click on the Create Credit memo button

2. Fill out all the information: Description, Client and Total amount to refund.

3. Choose to either View credit memo or close.

Unpaid commissions are automatically adjusted after a credit memo is created. If a commission is already paid or partially paid, a warning pop-up will alert you.

 

To pull a report for Credit Memos:

  1. Click on the form: Credit Memos
  2. Choose any additional filters: Search, Client, Date Issued, Exported to Quickbooks
  3. Click Get report

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To export a Credit Memo:

  1. Click on the tab: Credit Memos
  2. Choose any additional filters: Search, Client, Date Issued, Exported to QuickBooks
  3. Click Get report
  4. Select one or more of your preferred credit memos
  5. Click button to:
    1. Export to Quickbooks Online
    2. Export to CSV or XML

  6. You can also select Download report if you would like a report of the current view of the report (optional)
  7. If you need to delete a credit memo, select the credit memo and click the red delete button to remove it.

 

To export to QuickBooks online:

  1. Click on the tab: Credit Memos
  2. Choose any additional filters: Search, Client, Date Issued, Exported to QuickBooks
  3. Click Get report
  4. Select one or more of your preferred credit memos
  5. Click button Export to QuickBooks online


 

To export to CSV or XML

  1. Click on the tab: Credit Memos
  2. Select one or more of your preferred credit memos
  3. Click button Export to CSV or XML

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FAQ

Can I export a negative-value invoice to my accounting platform?

QuickBooks Online and QuickBooks Desktop will not accept negative value invoices (invoices with less than $0 owing). The best practice to capture negative value invoices in commonsku and QuickBooks is to:

  1. Export the invoice without the negative line item
  2. Add the negative line item to the commonsku invoice and the QuickBooks invoice

Xero will accept negative-value invoices.

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