Troubleshooting Tips

Learn more about some troubleshooting strategies for the commonsku platform and mobile app.

Refreshing your page or logging out and back into commonsku
Switching your browser to Chrome
Doing an advanced clear of Chrome's browsing data
Turning off browser extensions
Opening commonsku in an Incognito window
Temporarily disabling firewall settings
Turning off ad blockers
Updating Chrome
Updating your device
Restarting your browser or restarting your device

Refresh your page or log out and back into commonsku

Each commonsku tabs loads separately, so changes on one tab won't affect another until it is refreshed. Changs to Permissions may require you to log out and back into commonsku.

Switch your browser to Chrome

commonsku works best with Chrome. If you're using another browser, including Safari or Edge, switch to Chrome and see if that fixes the issue.

Do an advanced clear of Chrome's browsing data

To clear Chrome's browsing data:

Click the icon in the top-right corner of your screen
Select More Tools > Clear Browsing Data...
Click Advanced
Click the "Time range" drop-down menu and select All Time
Select the radios (checkboxes) beside:
• Browsing history
• Download history
• Cookies and other site data
• Caches images and files
• Autofill form data
Click Clear Data

recording (60)

commonsku Tip: If the gif above is too small, hover over the gif > right click your mouse > and select Open image in new tab.

Turn off browser extensions

Chrome extensions, like Sheets and Docs, are fine, but other extensions, like Grammarly, prevent webpages from loading correctly. Turn off your browser's extensions and see if that changes anything in commonsku.

Open commonsku in an Incognito window

Incognito mode allows you to use Chrome without saving the browsing data. If commonsku works in Incognito mode, do an advanced clear of your usual Chrome window's browsing data to get the same result.

Temporarily disable your firewall settings

Firewall settings can prevent webpages from loading correctly. Turn off your device's firewall settings and see if that fixes the issue,

Turn off ad blockers

Turn off Chrome's ad blocker or any ad blocker extensions.

Update Chrome

Make sure Chrome is up to date.

Update your device

Install the latest Windows or Mac updates on your device.

Restart your browser or restart your device

Restarting your browser/device, or turning it off and on, may help resolve the issue.

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Troubleshooting the mobile app

If you're having an issue using the commonsku mobile app, try:

Updating your Permissions
Logging out of the app and logging back in
Downloading the latest version of the app
Updating your device
Restarting your device
Uninstalling and reinstalling the app

Update your Permissions

Users with Limited or Restricted access will not have access to commonsku's mobile app. Contact your team's admin and ask them to update your Permissions and remove Limited or Restricted access.

Log out of the app and logging back in