Troubleshooting Tips

Refreshing your page or logging out and back into commonsku
Switching your browser to Chrome
Doing an advanced clear of Chrome's browsing data
Turning off browser extensions
Opening commonsku in an Incognito window
Temporarily disabling firewall settings
Turning off ad blockers
Updating Chrome
Updating your device
Restarting your browser or restarting your device

Refresh your page or log out and back into commonsku

Each commonsku tabs loads separately, so changes on one tab won't affect another until it is refreshed. Changs to Permissions may require you to log out and back into commonsku.

Switch your browser to Chrome

commonsku works best with Chrome. If you're using another browser, including Safari or Edge, switch to Chrome and see if that fixes the issue.

Do an advanced clear of Chrome's browsing data

To clear Chrome's browsing data:

Click the icon in the top-right corner of your screen
Select Delete Browsing Data...
Click Advanced
Click the "Time range" drop-down menu and select All Time
Select the radios (checkboxes) beside:
• Browsing history
• Download history
• Cookies and other site data
• Caches images and files
• Autofill form data
Click Clear Data

commonsku Tip: If the gif above is too small, hover over the gif > right click your mouse > and select Open image in new tab.

Turn off browser extensions

Chrome extensions, like Sheets and Docs, are fine, but other extensions, like Grammarly, prevent webpages from loading correctly. Turn off your browser's extensions and see if that changes anything in commonsku.

Open commonsku in an Incognito window

Incognito mode allows you to use Chrome without saving the browsing data. If commonsku works in Incognito mode, do an advanced clear of your usual Chrome window's browsing data to get the same result.

Temporarily disable your firewall settings

Firewall settings can prevent webpages from loading correctly. Turn off your device's firewall settings and see if that fixes the issue,

Turn off ad blockers

Turn off Chrome's ad blocker or any ad blocker extensions.

Update Chrome

Make sure Chrome is up to date.

Update your device

Install the latest Windows or Mac updates on your device.

Restart your browser or restart your device

Restarting your browser/device, or turning it off and on, may help resolve the issue.

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Troubleshooting login issues

Common Reasons for Login Issues:

Incorrect Login Credentials: Ensure that you are entering the correct username and password. Double-check for any typos or case sensitivity.
Firewall or Browser Extensions: Sometimes, security settings on your device can interfere with the login process. A firewall or certain browser extensions may block necessary files.

Troubleshooting Steps:

1. Use the Correct Login Link

Try logging in using the direct link, like https://YOURCOMPANYDOMAIN.commonsku.com/home.php. Copy and paste this link into your browser and just change your company domain to avoid any potential issues with bookmarks or saved links.

2. Disable Firewall Settings

If you suspect that your firewall may be blocking access, consider temporarily disabling it.

3. Turn Off Browser Extensions

Certain browser extensions can also cause login problems. Try disabling any extensions you have installed.

4. Clear Browser Cache

Clearing your browser's cache can resolve issues related to outdated or corrupted files. Refer to your browser's help section for instructions on how to clear the cache.

5. Try a Different Browser or Device

If the issue persists, attempt to log in using a different web browser or device to determine if the problem is specific to your current setup.

If you continue to experience difficulties logging in after following these troubleshooting steps, consider reaching out to customer support for further assistance, ensuring that your login credentials are correct and that your device settings are not blocking access are key steps in resolving login issues.