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- Help Center
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- Sales Orders
How to Unlock a Sales Order/Invoice
You need permission to "Unlock Orders" to unlock sales orders and invoices. You can either ask your admin to unlock the form or ask them to assign you the permission.
On this page:
How to unlock a sales order
Sales orders automatically lock once they're invoiced; commonsku assumes the details on the sales order are final. However, you can unlock the sales order if you need to make changes or delete the form.
To unlock the sales order, click on the greyed-out Unlocked button on the far right just above your products/line items.
How to unlock an invoice
An invoice will automatically lock once it has been marked "Paid;" commonsku assumes the details on the invoice are final. However, you can unlock the invoice if you need to make changes or delete the form.
To unlock the invoice, click on the greyed-out Unlocked button on the far right just above your products/line items.
FAQ
- Why can't I unlock my sales order/invoice?
Why can't I unlock my sales order?
You need permission to "Unlock Orders" to unlock sales orders and invoices. You can either ask your admin to unlock the form or ask them to assign you the permission.